The “Eldik Bank” recognizes the importance of corporate management as a key factor in the success of the Bank in the market. Management of the “Eldik Bank” is based on principles of respect for the interests of all stakeholders (customers, shareholders, employees, partners and society as a whole), openness and transparency, social responsibility, compliance with the business culture and business ethics, monitoring and achieving high results in business activity. The management system of the Bank is constantly being improved in order to increase efficiency. The high level of management ensures the stability and success of the company on the market.

MANAGEMENT BODIES

The General Meeting of Shareholders
The General Meeting of Shareholders is the supreme management body of the Bank with decision-making powers on key issues of the Bank in accordance with the legislation of the Kyrgyz Republic and the Charter of the Bank.

The Board of Directors
The Bank's Board of Directors carries out the strategic management of the bank, determines the fundamental principles and approaches to organizing the risk management and internal control systems within the bank, monitors the activities of the bank's executive bodies, and performs other key functions.

The Management Board (the Board)
The Management Board of the “Eldik Bank” manages the current activity of the Bank. The competence of the Management Board includes all matters that are not the exclusive competence of the General Meeting of Shareholders and the Board of Directors. The Management Board of the Bank is a collegial executive body.

Telephone number of the reception of the Bank's management:
0312 58 01 48

If the Consumer has a complaint, proposal and application to the Bank related to the correctness, quality and / or terms of service, with mutual settlements between the Consumer and the Bank, as well as in other cases, the Consumer may submit a relevant application to the Bank. Consumer appeals can be both oral (by phone and in person), and written, received by e-mail, in person, by post, or set out in the Book of Complaints and Suggestions. In writing, applications are transmitted by:

sending by e-mail to the following address: info@eldik.kg;
personal transfer to the Bank;
sending to the Bank by post;

filling out the Complaints and Suggestions Book located in each subdivision working with Consumers (Operations Department, Credit Department, Loan Recovery and Coordination Department, Credit Support Department, Claims Department of the Remote Banking Services Department, branches, savings and mobile cash desks).